Benefits of Remote Staffing for Your Business
Are you a business owner looking for ways to save on costs and improve productivity? Remote staffing might be the answer you’re looking for. In
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After finding a qualified CSR candidate, we prep them with the basics to be effective from the start. We have a strong understanding of the service business, particularly HVAC and plumbing as we have worked in this arena for years. Given that all of our CSRs have prior customer service phone experience, they are human and not all knowing. Training includes best practices in terms of customer service. Additionally, if you are running a service business that utilizes ServiceTitan, we provide basics in setting up new clients and setting appointments in a detailed manner. Being remote, we educate the CSRs on importance of studying and maximizing knowledge of the local service area (nearby towns, major landmarks, etc.).
No. We handle it all. You’ll receive invoices that must be paid in a timely manner. Time on the clock is approved and checked by all parties. A client portal for login is available for your use as well!
There are no upfront fees or back-end fees, but simply a common agreement protecting you the business, CSR Answer and the CSR from any shady or unethical business practices.
Yes! It’s been tested and proven. We can personally attest to the remote CSR’s successes vs. fully housed CSR staff. Sign up for our newsletter for more on this and other valuable insights.
A modern laptop / desktop PC with built in or aux camera is required along with a USB headset with noise canceling feature. A direct wired internet connection is preferred. Call quality will be confirmed.
A cel / mobile phone can be an important tool in the event of power outages or downed website. Use of a calling/messaging app provided by client may at times be necessary.
We do generally require 1 year of verifiable successful experience in the field to be considered for our CSR roles. However, you should for sure submit your resume if you feel this is a job you can definitely do. Some of our top producing reps have come from careers that were not 100% directly related to customer service, yet, they are among our most valued and productive representatives!
We offer various shifts. Morning, Afternoon, Night. Days off will generally be consecutive 2 days off.
Generally, the basic schedule will be somewhat set in advance to meet the needs of our clients. We’ll know in advance if you are available for night shifts or weekend work. Sometimes, holiday work is needed. Together, we land on a schedule that is acceptable for the CSR and the client.
Are you a business owner looking for ways to save on costs and improve productivity? Remote staffing might be the answer you’re looking for. In
Part 1: The Hard Questions If you are wondering how to achieve having the most optimized, dialed-in, and productive call center, you have come to
We staff US based service businesses and related contact centers with trained Customer Service Representatives.