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Our time in the hiring and training industry is unparalleled.
If your need is to :
find customer service staff to ensure that calls are getting answered
find customer service staff to ensure the appointment is getting booked
find customer service staff who will treat the customer right
find customer service staff to cover the uncovered hours
CSR Answer is the Answer!
Outlined below is a summary of our 4 step simple process. Much more goes on behind the scenes, but you get the gist!
Spend 15 minutes with us - discuss current situation to determine your customer service needs.
We concentrate our efforts on screening and finding the right CSR for your current needs.
Selection of CSR on your part. Further training of CSR on our part. Determine a start date.
Your new Customer Service Rep begins work. Together we review progress of CSR on a quarterly basis.
We focus our staffing efforts on building top notch CSRs for service oriented companies, namely in the trades such as HVAC, plumbing and elentrical. That's what we have done for years, that's what we will continue to do.
This allows us more time to focus on you, the service business, and ensuring greater success and affordability with your call center operations, whether small or large.
By focusing on the CSR position, we aren't distracted by the hundreds of other job titles and nuances of those positions. WE SPECIALIZE, not generalize!
We staff US based service businesses and related contact centers with trained Customer Service Representatives.