Customer Service Representative (CSR)

We are seeking a highly motivated and customer-focused individuals seeking remote customer service work.  Part time and Full time availability. 

As a Customer Service Representative (CSR), you will be responsible for assisting customers with setting appointments, inquiries, complaints, and general support. 

Key Responsibilities:

• Setting appointments, handling customer inquiries    
• Resolve customer issues to the best of your ability, or escalate them to a supervisor or manager if necessary    
• Up-sell or promote company products or services to customers, as appropriate    
• Maintain accurate records of customer interactions and transactions    
• Assist with the on-boarding of new customers, including providing them with information about  products and services    
• Work with other team members to ensure that all customer inquiries and requests are handled efficiently and effectively    
• Maintain a high level of knowledge about our products and services, as well as any relevant industry information    
• Participate in ongoing training and development to stay up-to-date with new products and policies

Requirements:

• 1 year or more of Customer Service Experience.
• Strong command of English Language.  Bi-lingual a plus
• Modern PC/Mac computer (no tablets)
• Knowledge of Excel, Word, Zoom, email
• USB headset with noise cancelling and web cam
• 100 Mbps internet speed (screenshot of speed test will be required)
• Quiet working environment
• Positive attitude!

Please submit a resume along with screenshot of your internet speed.